General info
How far in advance should I book my event? You can book our services with as little as a few day notice, if the items you want are available. We recommend you plan in advance for the most popular wedding dates. May and June usually book 6 months to a year or more in advance. September and October are also popular months for events.
Do you require a deposit? Yes, 25% non-refundable deposit is required to book.
When is final payment due? Before or at set up for the estimated charges. Final invoice for any additional items requires payment within 10 days of event. Service charges of 1.5% per month late fee will apply to all past due accounts.
Do you have a contract? Yes, please review the contract terms. Any requests for services, verbal or electronic will serve as agreement to the contract terms.
Do you have a retail store? We do not have a retail store. All appointments and deliveries will be at the event site.
Do you take Credit Cards? We can now take on-line payments in the form or echeck or credit card. We prefer to get an echeck because the fees are less, but we can take a credit card. We do ask that if you are paying with a credit card that you do it in advance, it takes about 7 days to get processed and us to have access to the funds. Let us know if you want to pay on-line and we will email you an invoice with the link for the on-line payment option.
Tents
What is the difference between a frame tent and a pole tent? Frame tents are supported by a freestanding structure and do not require center poles. Frame tents are anchored at the corners to the ground. Pole tents or tension tents are supported by upright center and side poles. Anchor stakes are required at every pole around the tent's perimeter.
Are side walls included in the price of the tent? All of our tents are offered at a price without sidewalls. The sidewalls are priced separate so you only pay for the walls you need. We can recommend a pattern based on your set up. We often wall just one side of the tent or around just the corners.
You are setting up a white tent for my wedding? All of our tents are white. We lay out blue tarps to cover the ground when we lay out the tent to keep the underside of the tent clean while we are setting it up. Lots of people think the blue tarps are the tent tops and get concerned that the tent will not be white. Do not worry, all the tents are white!
Decorating
How much do you charge to do ceiling drapes and lights? We based our decorating prices on the amount of material used and the amount of time it will take us to hang everything. The cost can vary greatly depending on the room and how much you want us to do. We would need to set up an appointment to meet you at the venue to talk about what you would like and then we can build you an estimate. On average ceiling drapes will range from $800 to $3,500. We do have a $200 minimum on decor plus delivery.