General info
How far in advance should I book my event? You can book our services with as little as a few day notice, if the items you want are available. We recommend you plan in advance for the most popular wedding dates. May and June usually book 6 months to a year or more in advance. September and October are also popular months for events.
Do you require a deposit? Yes, 25% non-refundable deposit is required to book.
When is final payment due? Before or at set up for the estimated charges. Final invoice for any additional items requires payment within 10 days of event. Service charges of 1.5% per month late fee will apply to all past due accounts.
Do you have a contract? Yes, please review the contract terms. Any requests for services, verbal or electronic will serve as agreement to the contract terms.
Do you have a retail store? We do not have a retail store. All appointments and deliveries will be at the event site.
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Tents
What is the difference between a frame tent and a pole tent? Frame tents are supported by a freestanding structure and do not require center poles. Frame tents are anchored at the corners to the ground. Pole tents or tension tents are supported by upright center and side poles. Anchors are required at every pole around the tent's perimeter.
Are side walls included in the price of the tent? All of our tents are offered at a price without sidewalls. The sidewalls are priced separate so you only pay for the walls you need. We can recommend a pattern based on your set up. We often wall just one side of the tent or around just the corners.
You are setting up a white tent for my wedding? All of our tents are white. We lay out blue tarps to cover the ground when we lay out the tent to keep the underside of the tent clean while we are setting it up. Lots of people think the blue tarps are the tent tops and get concerned that the tent will not be white. Do not worry, all the tents are white!
